Refund policy

Last updated: November 10, 2026

14-day returns

Changed your mind? Tell us within 14 days of delivery and send the item back within 14 days after that. Please return it complete and, where possible, in its original packaging. You may handle the item to check it, as you would in a shop; if it has been used beyond that, we may reduce the refund for the loss in value. Once we receive the return, we refund the item price and the standard shipping you paid to your original payment method within 14 days. Return shipping for change-of-mind returns is paid by you.

Damaged, defective or wrong item

If your order arrives damaged, defective or isn't what you ordered, email us within 30 days of delivery with your order number and a photo. We'll send a free replacement or a full refund, and you don't pay any shipping. In most cases you won't need to send anything back.

How to start a return

Contact us first via our contact page with your order number, the item and the reason. We'll reply within 24 hours on business days with the return instructions. Please don't send items back without contacting us, and don't send returns to the sender address on the shipping label: that address is not a returns facility and we can't track parcels sent there.

Lost or late orders

If your tracking hasn't updated for 10 business days, or your order hasn't arrived 30 days after it shipped, contact us and we'll resend it or refund you.

Cancellations

Want to cancel? Email us as soon as possible. If your order hasn't shipped yet, we cancel it and refund you in full.

Your legal rights

Nothing in this policy limits any rights you have under the consumer protection laws that apply to you. Customers in the EU and UK have a statutory 14-day right of withdrawal, which this policy follows.